Frequently Asked Questions
Everything you need to know about shopping with Alpha Apparel Company.
How long does shipping take and what are the costs?
Standard shipping within the continental US typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our fits vary between 'Slim' and 'Oversized' collections, we recommend checking the specific garment measurements against your own.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
Alpha Apparel is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with Fair Trade Certified factories.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.